Survey FAQ

Escalent (formerly known as Market Strategies International)

Who is Escalent? How do I find out more about the company?

What is Escalent's Privacy Policy?

FRAUD ALERT - Mystery Shopping Scam

Escalent - Contact Lists: Changes/Removal Questions

I am on the National Do Not Call Registry list. Why are you calling me about survey participation?

How can I be removed from your email or phone contact lists?

How can I be removed from your postal mail contact lists? Can I update my postal mailing address for surveys?

Can I change the method (i.e.: postal mail, email, phone, fax) by which Escalent contacts me for surveys?

May I contact your clients/vendors directly in order to update contact information with them or to be removed from their lists?

All Surveys - General Questions

Who will see my survey answers and how will they be used?

Why do you ask personal information questions in your surveys? (i.e., age, income, etc.)

How can I sign up for surveys from Escalent? Do you have market research panels?

All Surveys - Honorarium/Incentive Payment Questions

How do I know if a survey is offering an incentive, honorarium or sweepstakes?

What does it mean when the survey invite states that one must "qualify for and complete" the survey in order to receive the honorarium/incentive?

I recently participated in a survey and I have not yet received my honorarium/incentive payment. Can you help?

Web Surveys - General Questions

I received a postal mail or fax invitation to your survey. How do I access the survey site?

My email doesn't display a "clickable" link to the survey. How else can I access the survey site?

After answering a few questions in the survey, I was told I did not qualify for the survey. What does this mean?

When I access or resume the survey, I am getting a message that states that the "survey is closed". What does this mean?

How long does it take to complete a web survey?

Which web browsers work best with your surveys?

How do I access a survey via the Survey URL (web address) link from an email invitation?

When accessing the survey, or after answering a few questions, I was told that the "quota was filled". What does this mean?

I was only asked a couple of questions in the survey and then was told "these are all the questions we have for you" and the survey ended. What does this mean?

Web Surveys - Technical Questions

When I access or while in the survey, I get a "timeout" error or the web browser will not load the page. What do I do?

When I attempt to access the survey, I am redirected to a page that has the following red error text: "We apologize, but we are unable to locate the specific survey project that you are trying to access..." What do I do?

I am a WebTV (now MSNTV) user and I am having trouble accessing/completing the survey. What do I do?

What is my survey ID number?

I accessed your survey via a survey vendor panel link (i.e.: ePocrates, eRewards, etc.). At the end of the survey, I received an "unable to service request" message. What do I do and did my survey get submitted?

While answering questions in the survey, I seem to be caught in an endless loop of the same question -- What do I do?

What if my question is not answered here or I am still experiencing problems?

I am an AOL user and I am having trouble accessing/completing the survey. What do I do?

When attempting to access the survey link, I am getting a message that states "Please wait while the survey is loading.", however, the survey never loads. What do I do?

After entering in my survey ID, I get a message: "ID not found or this survey is already open. Please wait 10 minutes and try again." What do I do?

I'm getting a "page not found" or "page cannot be displayed" or a "404 error" when attempting to access the survey or while moving to the next question in the survey. What do I do?

I have clicked buttons or checked boxes in the survey, but nothing is happening. What do I do?

Can I stop in the middle of taking a survey and return to it at a later time to finish? Will I lose any of my survey answers?

How do I go back and change an answer in a survey?