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Web Surveys - Technical Questions

After entering in my survey ID, I get a message: "ID not found or this survey is already open. Please wait 10 minutes and try again." What do I do?

This error message generally appears when a second instance of the survey has been launched, and the first instance has not ended. There is a timeout period of 10 minutes one must wait to re-access the survey.

We recommend closing your browser window and waiting 10 minutes before attempting to reaccess the survey following your original instructions in your survey invitation.

If, after waiting 10-15 minutes, you still receive the same error message, please contact the Escalent support desk by visiting our Contact Support page for more assistance.

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