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Escalent (formerly known as Market Strategies International)

What is Escalent's Privacy Policy?

Escalent is committed to protecting the privacy of all information we collect from our clients and from research participants. This policy applies to all client and personal information that we collect or use in the course of conducting our business. This policy covers all client information and research participant data housed at any Escalent facility or stored on the Escalent network. Anyone at Escalent who has access to such information or data must follow this policy.

This Privacy Statement also applies to personal data that Escalent receives from the European Union (EU). Escalent ( abides by the principles of the Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the EU.

Client Information
We treat all information we receive from clients as confidential and do not use the information for any purpose other than to fulfill our obligations to clients. We keep client information secure at all times, and prevent the use and disclosure of it by our employees or any third parties.

Research Participant Information
All responses to our research are completely confidential. We collect data in our studies for research purposes only, and our use of that information will be limited to that purpose. Research participant answers will not be used by any entity as an aid for sales.

Research participation is voluntary and sample members always have the opportunity to decline involvement or to "opt out" of the research after agreeing to participate. We do not collect personal information without research participant consent. All studies provide a toll-free contact number or an email address to decline participation.

We do not rent, sell or give personal information to any third party for the purpose of directly marketing any products or services. In some cases we may need to share personal information with third parties that provide research services in support of the research project. Any third party that receives personal information is obligated to follow all of the same privacy protection regulations as followed by Escalent.

At their request, we give research participants access to the personal information we have collected about them. We correct any information that is inaccurate or incomplete, change their consent status, or have their personal information deleted.

We do not contact children under the age of 18 without consent from a parent or guardian.

Opt Out Policy
If you wish to be removed from MSI's email or phone contact lists, please complete our Do Not Contact form.

Information Security
We maintain all necessary physical, electronic and procedural security measures to help safeguard client data and personal information. Third parties that provide us with support or services may also receive client data or personal information, and we require them to maintain security measures similar to ours with respect to such information.

Data Integrity
Escalent will take reasonable steps to ensure the personal data is accurate, complete, current and relevant, being used only for the intended purposes.

Escalent will conduct an annual self-assessment to ensure that it complies with the seven Principles of Safe Harbor. Escalent will review internal processes deployed to monitor compliance with the Principles.

Escalent will also annually self-certify with the US Department of Commerce as being in compliance with the Safe Harbor principles.

Information We Collect When You Visit Our Company Website
Many websites use Cookies to store information about a user so that the user can save time filling out the same information during their next visit to the site. Our company website does not use Cookies. The only information we collect from you when you visit our website is the information you voluntarily provide on the "Contact Us" page forms.

Information We Collect When You Visit Our Web Surveys
In certain circumstances, we may use Cookies for tracking non-personal information such as the number of visits to a page or survey. Cookies used for this purpose are set to expire once the survey field period is complete. We do not use Cookies to collect any personal information about you.

Legal Obligations
Under certain circumstances permitted or required by law (for example, in connection with law enforcement investigations), we may be required to disclose client data or personal information without giving notice.

As members of the Council of American Survey Research Organizations (CASRO), we strive to model our policies according to CASRO guidelines. Our internal Privacy and Security Compliance Officer is available if you have questions about our Privacy Policy, or for processing a complaint. If you are concerned about our use of personal or client information, or would like a copy of our security policy, please contact us by email at or by telephone at 800.420.9366 and request to speak with our Privacy and Security Compliance Officer.

Changes in the Privacy Statement
We may update this Privacy Statement from time to time by posting an amended version of the statement on the Escalent Web site. Please refer to this policy regularly. If at any time we decide to use personally identifiable information in a different manner then was stated at the time it was collected, we will notify you directly via email for your consent.

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