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Market Strategies International - General Questions
    
  • Who is Market Strategies International? How do I find out more about the company?
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  • What is Market Strategies International's Privacy Policy?
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  • FRAUD ALERT - Mystery Shopping Scam

  • Market Strategies International - Contact Lists: Changes/Removal Questions
        
  • I am on the National Do Not Call Registry list. Why are you calling me about survey participation?
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  • How can I be removed from your email or phone contact lists?
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  • How can I be removed from your postal mail contact lists? Can I update my postal mailing address for surveys?
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  • Can I change the method (i.e.: postal mail, email, phone, fax) by which Market Strategies International contacts me for surveys?
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  • May I contact your clients/vendors directly in order to update contact information with them or to be removed from their lists?

  • All Surveys - General Questions
        
  • Who will see my survey answers and how will they be used?
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  • Why do you ask personal information questions in your surveys? (i.e., age, income, etc.)
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  • How can I sign up for surveys from Market Strategies International? Do you have market research panels?

  • All Surveys - Honorarium/Incentive Payment Questions
        
  • How do I know if a survey is offering an incentive, honorarium or sweepstakes?
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  • What does it mean when the survey invite states that one must "qualify for and complete" the survey in order to receive the honorarium/incentive?
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  • I recently participated in a survey and I have not yet received my honorarium/incentive payment. Can you help?

  • Web Surveys - General Questions
        
  • I received a postal mail or fax invitation to your survey. How do I access the survey site?
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  • My email doesn't display a "clickable" link to the survey. How else can I access the survey site?
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  • After answering a few questions in the survey, I was told I did not qualify for the survey. What does this mean?
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  • When I access or resume the survey, I am getting a message that states that the "survey is closed". What does this mean?
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  • How long does it take to complete a web survey?
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  • Which web browsers work best with your surveys?
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  • How do I access a survey via the Survey URL (web address) link from an email invitation?
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  • When accessing the survey, or after answering a few questions, I was told that the "quota was filled". What does this mean?
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  • I was only asked a couple of questions in the survey and then was told "these are all the questions we have for you" and the survey ended. What does this mean?

  • Web Surveys - Technical Questions
        
  • When I access or while in the survey, I get a "timeout" error or the web browser will not load the page. What do I do?
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  • When I attempt to access the survey, I am redirected to a page that has the following red error text: "We apologize, but we are unable to locate the specific survey project that you are trying to access..." What do I do?
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  • I am a WebTV (now MSNTV) user and I am having trouble accessing/completing the survey. What do I do?
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  • What is my survey ID number?
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  • I accessed your survey via a survey vendor panel link (i.e.: ePocrates, eRewards, etc.). At the end of the survey, I received an "unable to service request" message. What do I do and did my survey get submitted?
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  • While answering questions in the survey, I seem to be caught in an endless loop of the same question -- What do I do?
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  • What if my question is not answered here or I am still experiencing problems?
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  • I am an AOL user and I am having trouble accessing/completing the survey. What do I do?
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  • When attempting to access the survey link, I am getting a message that states "Please wait while the survey is loading.", however, the survey never loads. What do I do?
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  • After entering in my survey ID, I get a message: "ID not found or this survey is already open. Please wait 10 minutes and try again." What do I do?
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  • I'm getting a "page not found" or "page cannot be displayed" or a "404 error" when attempting to access the survey or while moving to the next question in the survey. What do I do?
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  • I have clicked buttons or checked boxes in the survey, but nothing is happening. What do I do?
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  • Can I stop in the middle of taking a survey and return to it at a later time to finish? Will I lose any of my survey answers?
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  • How do I go back and change an answer in a survey?